SHOP POLICIES

DELIVERY / DATES AND TIMES

Local delivery is available for most of the GTA. If the delivery address is within 20 KMs of our home studio located in Brampton, then your location qualifies for "Local Delivery" which is complimentary. Delivery to addresses outside of our local delivery zones will have a flat rate of $12 applied. All zones with subtotals over $100, qualify for free delivery.

 

Delivery Areas Include: Downtown Toronto, North York, Etobicoke, Pickering, Markham/Unionville, Richmond Hill, Vaughan, Woodbridge, Oakville, King City, Kleinberg, Brampton, Caledon, Erin, Georgetown, Orangeville, Mississauga, Milton, Halton, Scarborough.

 

Kindly contact us if you are outside our delivery zone but within Ontario and dependant on the shop item you’re interested in we can arrange for the product to be sent by mail.

 

We deliver Tuesdays - Thursdays typically between 10am-2pm. Kindly allow for 2-5 days for delivery. Due to the COVID-19 Pandemic we are only offering contactless delivery at this time. Deliveries will be left on porches/safe area or with a concierge and followed up with a text or call to notify you or the recipient. 

If you’ve ordered fresh florals and or any of our fresh bundles we ask that during the winter months the flowers not be left outside and for summer months we suggest not having the flowers kept out/ near direct sunlight for too long. Upon delivery we will not be entering homes/ apartments, condos and offices at this time. These measures are to align with Health and safety regulations during the COVID-19 Pandemic and protect our awesome customers and ourselves. A flat rate of $12 is applied to all deliveries with the exception of free delivery zones. 

RECIPIENT NOT HOME/ RESCHEDULE 

If you or the recipient is not home upon delivery we will leave the flowers in the safest location possible. Typically this is near the front door or on the porch. If after calling the recipient, and waiting for a maximum of 10 minutes and there is no one to accept the delivery, we will assess and determine if the flowers/ products can be left safely. In the event this occurs the purchaser will be made aware. We are not responsible for flowers that are left unattended after the delivery attempt and all measures have been made.

 

Kindly note, flowers cannot be left outside if temperatures are below or above a certain threshold. In the event that flowers have to be brought back with us and a new delivery is arranged for the following day additional delivery fees will be applied. Kindly note that we may be able to make the exception of a second delivery attempt on the same day. This will be assessed case by case. 

REFUND POLICY 

Upon receiving / opening your order kindly inspect and contact us immediately (within 24hours) if your item(s) damaged, defective or if you receive the wrong product. We will evaluate the issue at that time. If your order item is flowers and the arrangement appears damaged a replacement arrangement will be sent of equal value and the delivery fees will be taken care of by us. At this time we do not offer refunds, returns or exchanges. With that being said, if an item arrives defective and the damage is caused by us we will of course arrange for a new, undamaged item to be sent out. 

FRESH FLOWER CANCELLATION POLICY 

If the delivery date mentioned at checkout is more than 48 hours away we will offer a credit for the full value of the order. The credit issued will have no expiry and can be used for any of our shop items. If the mentioned delivery date is more than 48 hours away you may request an address change to have your order delivered elsewhere. If the new address provided is out of our free delivery zone delivery fees will be applied. 

COVID-19 POLICY 

All efforts are made when packing, designing and delivering. While working all staff will be wearing masks and sanitizing surfaces often as well as washing their hands. With the community, our staff and yourself top of mind we will not be entering homes, offices or delivering to the unit at apartments or condo buildings. We will not be delivering to retirement homes and facilities at this time.